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Frequently Asked Questions

The Most Frequently Asked

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How do I start factoring?

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How long does it take to get paid?

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Do I have to factor all my loads?

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How do I use SFF if I'm locked into a contract with another company?

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How does Smart Pay work?

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Can my company use factoring?

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Do I need to send in my original documents?

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What makes Smart Freight any better than any other factoring company?

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I'm not very tech-savvy, how will I be able to scan & send documents?

Have another question?

Contact Us

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The Most Frequently Asked

 
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How do I start factoring?

To start factoring with us, simply contact us or download our application packet on the homepage. Once you fill out the application, sign it, and send it back to us, you'll be able to factor  immediately.

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How long does it take to get paid?

Loads submitted before 11 AM CST Monday-Thursday get paid within 24 hours.

Loads submitted on Friday get paid out on the following Monday.

 
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Do I need to send in original documents?

Starting off, we require you to send in originals within 7 days. Once you're able to scan and send documents digitally without issues, we won't require originals anymore.

 
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Do I have to factor all of my loads?

Nope! We believe you should be in control of your finances, you get to choose the loads you need to factor.

 
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How do I use Smart Freight if I'm locked into a contract with another company?

It might not be too late! In some instances, we offer contract buy-outs to get you out of your contract. Contact us to find out more!

 
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What makes your company any better than any other factoring company?

Most factoring companies claim to offer low rates, next-day pay, and no monthly minimums. However, they tend to lock you into a contract and tack on hidden fees that make the low rate, well, not so low anymore. At Smart Freight, we don't lock you into anything, and we're very transparent with everything we do, which means absolutely no hidden fees. After all, it is your money we're handling.

 
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How does smartpay work?

Smart Pay is our referral program for shippers/brokers. Contact us for more info!

 
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Can my company use factoring?

Yes, we work with carriers of all sizes! Whether you're a single owner-operator or a fleet of 50 trucks, we make sure to provide excellent service to all parties. We're a small company of 20 employees but we operate like we have thousands.

 
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I'm not very tech-savvy. How will I be able to scan and send documents?

We're simple-minded, we don't like complex processes that make our brain hurt. That's why we partnered with BulkLoads.com. Their app allows you to simply take a picture of your document, send it to us, and you'll get paid the next day. We also have training videos and offer real live support every day of the week! 

 

Focus On Driving, We’ll Do the Rest.

Contact us to get started.